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Plant Questions Answered
Got a question? Explore detailed answers about our plants, delivery, and return policies.
Got a question? We have the answers.
Here are some common questions our customers often ask. If you can’t find what you need, please contact our support team.
Which payment methods do you accept?
We accept credit/debit cards, PayPal, and Apple Pay. Choose your preferred payment option during checkout.
How long does delivery take?
Delivery times vary by product and location. Standard shipping takes 3-7 business days. We don’t post over weekends.
What is your refund policy?
We want you to be happy with your purchase. If not, return the item within 7 days for a full refund. Some products may have specific return policies.
Can I track my shipment?
Yes! Once shipped orders over £10.00 you’ll receive a tracking number via email to monitor your order’s progress on our website.
My order arrived wrong or damaged what do I do?
Please email us a picture of the damaged or wrong product & we will rectify the issue as soon as possible.
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